Privacy Policy

ChildWell is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Statement outlines how we collect, use, and protect your personal data.

We may collect and process the following types of personal information: contact information such as name, address, phone number, and email address; professional information including job title, employer, and professional qualifications; demographic information such as age, gender, and ethnicity (where relevant and provided by you); service-related information including details of services provided, session notes, feedback, and evaluations; and payment information such as bank account details and payment history.

We use your personal information for the following purposes: to deliver and manage our mediation, training, and counselling services; to communicate with you regarding appointments, service updates, and feedback; to process payments for services rendered; to comply with legal and regulatory requirements; and to evaluate and improve our services based on feedback and usage.

We process your personal data based on the following legal grounds: consent, where you have provided explicit consent for specific processing activities; contractual necessity, where processing is necessary to fulfil our contractual obligations to you; legal obligations, where processing is required to comply with legal obligations; and legitimate interests, where processing is necessary for our legitimate interests and does not override your rights and freedoms.

We do not share your personal information with third parties except in the following circumstances: with trusted third-party service providers who assist us in delivering our services; where disclosure is required by law or necessary to protect the rights, property, or safety of ChildWell, our clients, or others; and where you have explicitly consented to the sharing of your information.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure data storage, encrypted communications, and access controls.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, and operational requirements.

You have the following rights regarding your personal data: the right to request access to your personal information; the right to request correction of inaccurate or incomplete data; the right to request the deletion of your personal information; the right to request the restriction of processing; the right to request the transfer of your data to another organisation; and the right to object to the processing of your personal data. To exercise any of these rights, please contact us using the contact information provided below.

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and indicate the date of the latest update at the top of this statement.

If you have any questions or concerns about this Privacy Statement or our data practices, please contact us at: ChildWell, Exchange House, 314 Midsummer Blvd, Milton Keynes, Bucks, MK9 2UB I Website: www.childwell.co.uk I Tel: 01908738304

OFFICE HOURS: MONDAY - FRIDAY 9AM-5PM

By engaging with ChildWell’s services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Statement.