Terms & Conditions

ChildWell Ltd – Terms & Conditions

These Terms and Conditions, together with our Privacy Policy, form the agreement between you (“the Client”) and ChildWell Ltd for the delivery of all services, including but not limited to training courses, workshops, e-learning, consultancy, coaching, and therapeutic support. By booking or using any ChildWell Ltd service, you agree to the terms outlined below.

1. Booking & Acceptance

All bookings (for services or courses) are subject to availability and acceptance by ChildWell Ltd. Submitting a booking request (via website, email, or other means) does not guarantee acceptance. You may receive an automated confirmation acknowledging receipt of your request. A booking is only considered formally accepted when ChildWell Ltd issues an invoice or written confirmation. ChildWell Ltd reserves the right to decline any booking at its discretion.

2. Fees & Payment

General Services

Fees for all services will be outlined in advance and confirmed via invoice or written agreement. Public Courses / E-Learning Full payment must be received before the course or access is provided. For private individuals and clients outside the UK, payment is required at the point of booking. International bank charges are the responsibility of the client. ChildWell Ltd reserves the right to refuse access if payment has not been received. In-House / Organisational Services Invoices are typically issued after delivery, unless otherwise agreed. Payment is due within 14 days of the invoice date. Final costs may reflect confirmed attendee numbers and agreed expenses.

3. Cancellations (All Services)

All cancellations must be made in writing (e.g. email). Public Courses / Booked Services 14 days or more before delivery: 30% of the fee is payable Less than 14 days before delivery: 100% of the fee is payable No notice / non-attendance: 100% of the fee is payable In-House / Bespoke Services More than 30 days before delivery: Any non-refundable costs or development work already completed will be charged 30 days or less before delivery: 20% of the agreed fee + any non-refundable costs 7 days or less before delivery: 40% of the agreed fee + any non-refundable costs Non-refundable costs may include (but are not limited to): travel, venue bookings, materials, and preparation time.

4. Transfers & Substitutions

A booked delegate may be replaced by another person at no additional cost. Transfers to an alternative date or service may be offered: 14 days or more notice: No additional charge Less than 14 days notice: Full fee remains payable All transfer requests must be made in writing and are subject to availability.

5. Cancellation by ChildWell Ltd

ChildWell Ltd reserves the right to cancel or reschedule any service where necessary (e.g. unforeseen circumstances, low enrolment, or operational issues). In such cases: A full refund of fees paid will be provided, or An alternative date/service will be offered ChildWell Ltd’s liability is limited to the value of the fees paid, and does not extend to indirect or consequential losses (e.g. travel, accommodation, or loss of earnings).

6. Delivery of Services

ChildWell Ltd will make all reasonable efforts to deliver services: To a high professional standard In accordance with agreed content and outcomes Using appropriately qualified and experienced personnel However, ChildWell Ltd reserves the right to make reasonable adjustments to delivery (e.g. trainer, format, timing) where necessary.

7. Responsibilities of the Client

The client agrees to: Provide accurate booking information Ensure timely payment Engage appropriately with the service Follow any reasonable instructions provided by ChildWell Ltd Ensure a safe and appropriate environment for in-person delivery

8. Professional Boundaries & Scope of Services

ChildWell Ltd provides training, coaching, consultancy, and therapeutic support within defined professional boundaries. Services are not a substitute for emergency or specialist medical care Staff delivering services are not responsible for decisions made outside their professional scope Clients remain responsible for organisational policies, safeguarding decisions, and operational implementation

9. Confidentiality & Data Protection

Any personal data provided will be processed in accordance with: The Data Protection Act 2018 UK GDPR Data will only be used for legitimate service delivery purposes, as outlined in our Privacy Policy (available on request). Confidentiality will be maintained unless: There is a legal obligation to disclose information There is a risk of harm to an individual or others

10. Liability

ChildWell Ltd will not be liable for: Indirect or consequential losses Loss of income, business, or opportunity Total liability, where applicable, will not exceed the fees paid for the service.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

12. Contact Information For any queries or further information, please contact ChildWell at: ChildWell, College House, 17 King Edwards Road, London, HA4 7AE. Email: info@childwell.co.uk Tel: 0203 886 2966

OFFICE HOURS: MONDAY - FRIDAY 9AM-5PM

By engaging ChildWell’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.