Terms & Conditions

1. Introduction These Terms and Conditions govern the provision of services by ChildWell, including Workplace Mediation, Training, and Counselling Services. By engaging our services, you agree to comply with and be bound by these Terms and Conditions.

2. Services

2.1 Workplace Mediation ChildWell provides professional mediation services to resolve conflicts within the workplace. Mediation sessions are confidential and conducted by trained mediators. The service includes pre-mediation consultation, mediation sessions, and follow-up support.

2.2 Training ChildWell offers training programmes on conflict resolution, effective communication, and other related topics. Training can be customised to meet the specific needs of the client. Training sessions may be conducted on-site or at a designated ChildWell facility.

2.3 Counselling Services ChildWell provides confidential counselling services for individuals and groups. Counselling is provided by qualified professionals. Sessions can be conducted in person, via telephone, or online.

3. Confidentiality All information disclosed during mediation, training, and counselling sessions is treated as confidential. ChildWell will not disclose any information to third parties without the explicit consent of the client, except where required by law.

4. Fees and Payment Fees for services are detailed in the service agreement provided to the client. Payment is due upon receipt of invoice and must be made within 30 days. ChildWell reserves the right to charge interest on overdue payments at a flat rate of £50 per month.

5. Cancellation and Rescheduling Clients must provide at least 48 hours' notice for cancellations or rescheduling of services. Cancellations made with less than 48 hours' notice may incur a cancellation fee of up to 50% of the service cost. ChildWell reserves the right to cancel or reschedule services in cases of emergency or unforeseen circumstances.

6. Liability ChildWell is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability for direct damages is limited to the amount paid by the client for the service in question.

7. Client Responsibilities Clients are expected to participate actively and honestly in mediation, training, and counselling sessions. Clients must ensure that all information provided to ChildWell is accurate and complete.

8. Termination ChildWell reserves the right to terminate services if the client breaches these Terms and Conditions. Clients may terminate services by providing written notice to ChildWell.

9. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Amendments ChildWell reserves the right to amend these Terms and Conditions at any time. Clients will be notified of any changes to the Terms and Conditions in writing.

11. Contact Information For any queries or further information, please contact ChildWell at: ChildWell, Exchange House, 314 Midsummer Blvd, Milton Keynes, Bucks, MK9 2UB I Website: www.childwell.co.uk I Tel: 01908738304

OFFICE HOURS: MONDAY - FRIDAY 9AM-5PM

By engaging ChildWell’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.