Acceptance of booking and invoicing

ChildWell has the right to not accept a booking. If a booking request is made using the ChildWell website, you will receive an automatic email confirming we have received your booking request. All bookings are subject to availability. A booking should only be deemed to be accepted when ChildWell issues an invoice in respect of the booking.

Course fee and payment

Public courses: The fee to attend a public course must be paid in full before the date of the course. For bookings placed by private individuals and customers outside the UK, payment is due at the time of booking - please note that we do not accept international bank fees. ChildWell has the right to refuse an attendee entry to the presentation if the course fee is not paid before the date of the course. In-house courses: In-house courses will be invoiced after the course date, when final attendee numbers and expenses are confirmed. Payment is due within 14 days of the invoice.

Cancellations

The customer must advise ChildWell of a cancellation in writing. If a customer does not advise of a cancellation in writing before the date of the course presentation, the full course fee will be payable. If a customer cancels a booking 14 calendar days or more before the date of the course, 30% of the course fee will still be payable. If a customer cancels a booking less than 14 calendar days before the date of the course,100% of the course fee will be payable.

Transfers

If a delegate can no longer attend a course date, they can nominate another person to attend the same course date in their place. This will incur no charge. If a delegate can no longer attend, they can be transferred to another presentation at no extra cost if they advise us 14 calendar days or more before the course date. If a delegate can no longer attend and they advise us less than 14 calendar days before the course date, 100% of the course fee will be payable.

Cancelled Courses

ChildWell has the right to cancel a course presentation after acceptance of nominations. In this event ChildWell will reimburse in full any course fees paid and ChildWell liability will be limited to the value of the course fees paid.

In-house - Cancellations

If the client chooses to cancel an in-house course 7 calendar days or less before the course date - 40% of the agreed course fee is due, plus any non-refundable expenses or development costs already incurred by the presenter.

If the client chooses to cancel an in-house course 30 calendar days or less before the course date - 20% of the agreed course fee is due, plus any non-refundable expenses or development costs already incurred by the presenter.

If the client chooses to cancel an in-house course more than 30 calendar days before the course date - any non-refundable expenses or development costs already incurred by the presenter are due.

Personal data

Any personal data supplied by the customer can be processed by ChildWell on the legal bases and for the purposes set out in the Privacy Policy, which can be provided on request.

Ensure your T&C's on this page match your T&C's displayed during the checkout.

Contact Us

Office Address: Exchange House, 314 Midsummer Blvd, Milton Keynes, Bucks, MK9 2UB I Website: www.childwell.co.uk I Tel: 01908738304

OFFICE HOURS: MONDAY - FRIDAY 9AM-5PM