Improve your experience. We are very sorry but this website does not support Internet Explorer. We recommend using a different browser that is supported such as Google Chrome or Mozilla Firefox.


Students can have high expectations of their study abroad experience, these expectations can range from academics to housing. This course will explore how to manage expectations and tackle student related issues.


The course will enable learners to understand the importance of managing expectations, and also explore techniques on how to resolve student issues effectively. 


There are no barriers to entry on this course. It is suitable for all

Course Outline

The aim of this workshop is to increase understanding of student expectations and how to appropriately manage them.
The key points covered in this course are:

1. Boundary setting
2. Over delivering
3. Saying no and delivering bad news
4. Handling dissatisfaction

Delivery Method

Traditional classroom based 

Learning Outcomes

At the end of this course learners will be able to:

1. Understand the importance of managing expectations
2. How to effectively manage student expectations 
3. Giving bad news if necessary, pushing back and saying 'no' where appropriate. 

Who is the course for?

This course is suitable for faculty and support staff that work on a study abroad programme. 

Similar courses


It is important support staff or anyone working in education can make effective decisions. This decision-making course teaches the model of decision making and how to apply it practically in everyday settings. Particularly useful for support staff that carry the emergency phone but beneficial for any staff.

More Information

As study abroad increases it's popularity in the global education marketplace, our communication skills must expand and improve. Cross-cultural communication is vital for any student, faculty, and support staff in a diverse educational setting. It is imperative to be aware of cultural differences so that we do not cause offence, and so that we can effectively communicate in situations where language or cultural differences might be a barrier.

More Information

It is important that staff have the skills to resolve conflict in a positive manner. This is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict whether it be a conflict between students or between staff members. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution.

More Information

Having difficult conversations with students can be challenging. This course provides a framework for dealing with tough conversations about changes or conduct of students.

More Information

Managing professional boundaries is crucial for anyone who lives on onsite on a study abroad program. Onsite live in staff are in a position of trust; they provide support, guidance and at times are required to be a disciplinarian. Living on site and sharing facilities means that lines may be harder to manage. This course will give staff the confidence to manage their boundaries.

More Information

Resilience skills are no longer desirable – they are crucial. The course will provide a range of practical tools and ideas; students will have a chance to reflect upon their stressors and identify area in which they could develop their resilience skills.

More Information

Students that are studying abroad are presenting more and more with mental health issues. This bespoke course focuses on how important faculty members are in flagging initial concerns to the appropriate support staff. In this course faculty will learn the most common conditions students have, how to identify them and how to escalate and signpost student appropriately so the condition does not worsen.

More Information

Study abroad can bring challenges to students and staff mental health alike. Moving away from support networks for the first time, new academic pressures and a new culture can all trigger mental ill health or deteriorate existing mental health issues. This accredited course will look at mental health and how to identify mental conditions and when to seek professional help.

More Information

Press enter to see more results