MANAGING DIFFICULT CONVERSATIONS

The Health and Safety (First Aid) Regulations 1981 require employers to provide adequate and appropriate equipment, facilities, and personnel to enable first aid to be given to employees who are injured or become ill at work. This Emergency First Aid at Work course will teach your staff the necessary and important first aid skills.

Most workplace issues are people-related and are underpinned by how they are feeling. Identifying and working with emotions – yours and others – will enable you to grow your social skills with empathy to engage with people at a deeper level.

Our Child Neglect training course is designed to help those in an education setting broaden and understand child neglect laws and what to do if they suspect a child is at risk. This online CPD accredited course is suitable for anyone who works with or has contact with children and young people.

This Child Protection course will provide your staff with the essential knowledge and skills on how to protect and safeguard children from abuse. It’s crucial for anyone who has regular contact with children and young people or staff working in the education sector to take this online training course.

Mandatory Safeguarding course for your education staff. It is crucial teachers, support staff or anyone working in education is able to spot the signs and symptoms of abuse and neglect. This online CPD accredited Safeguarding Children Level 1 training teaches your school staff the correct skills and knowledge to keep your pupils safe. The key points covered in this course are: 1) What is Safeguarding Children? 2) Legislation and responsibilities 3) Signs of abuse 4) How to respond 5) Actions to take

Everyone has a role to play in ensuring the safety of children and young people. Everyone who works with children or families must be able to demonstrate their knowledge and awareness of child protection and safeguarding. This online Safeguarding Children and Young People Level 2 course will ensure your staff have sufficient knowledge of safeguarding policies, legislation, signs and how to reduce the risks.

It is vital that anyone working in an education setting understands their role in keeping children and young people safe from violence, neglect, exploitation and abuse. This online Safeguarding of Children in Education Level 3 training course is our most in-depth safeguarding children in education course.

This Understanding Anxiety course in schools, colleges or any educational institution teaches staff the necessary training to identify and respond to anxiety. All staff working with children or young people have a responsibility to look after the children’s mental health and wellbeing, and this Anxiety for Children course will give them the right skills and knowledge.

This Dyslexia Awareness training course will give your staff an all-inclusive understanding of dyslexia and how it affects those with the condition. This online course is designed for anyone who works with children who have or may have dyslexia.

It is important that those who work with children in sports and education possess an awareness of what to look out for in assessing concussion symptoms and risks. This online Concussion training course will teach your staff about concussions and how to manage them safely and effectively.

Supporting equality and diversity in education through the delivery of excellent standards of training and care enables children and staff to thrive, free from discrimination. This Equality and Diversity in Education training course is specifically designed for staff in the education sector to meet the Equality Act 2010 and gain the essential knowledge and skills to promote equality and diversity in teaching.

Anyone who works in an education setting is required by law to partake in fire safety training. This Fire Safety Training for Schools course will assist your school in meeting this requirement by providing employees with the knowledge they need to maintain fire safety measures and follow evacuation protocols.

Our Food Hygiene course for schools is designed for those who prepare and handle food in education settings. Staff will learn the importance of Food Hygiene and how to maintain good hygiene practices. Meet the relevant Food Hygiene regulations in schools today.

Our First Aid for Youth Mental Health training ensures your staff can understand and identify mental health, and how it can affect children and young people.

All staff should be able to recognise the indicators and signs of peer-on-peer abuse. It's important to remember that children can abuse other children whether it's online, inside or outside of educational settings. This online Peer-on-Peer Abuse training is perfect for staff working in primary schools, secondary schools and colleges.

Whenever your school is recruiting someone new, it is important to have a safe and rigorous recruitment process to protect and safeguard your pupils. This CPD accredited Safer Recruitment in Education training will teach your staff the skills and knowledge on keeping unsuitable people away from children and young people.

The 2015 SEND Code of Practice contains details of the legal requirements and statutory guidance that education professionals must follow regarding children and young people with Special Educational Needs (SEN). This SEND Code training is a five-module course providing an overview of the Special Educational Needs and Disability Code of Practice 0-25 years.

It's important your staff know how to safeguard, intervene and support those involved in serious youth violence. This Serious Youth Violence training course will teach your employees the skills and knowledge needed to do so.

We have all found ourselves in situations where we have been put on the spot by an unexpected question. This can happen in many situations such as job interviews, meetings, conversations with students or when you receive a call on the emergency phone. Often the questioner just wants some simple information an opinion or some help with a problem. They usually want a clear and accurate answer. They also want to feel confident in the answer that you give.

It is important support staff or anyone working in education can make effective decisions. This decision-making course teaches the model of decision making and how to apply it practically in everyday settings. Particularly useful for support staff that carry the emergency phone but beneficial for any staff.

As study abroad increases it's popularity in the global education marketplace, our communication skills must expand and improve. Cross-cultural communication is vital for any student, faculty, and support staff in a diverse educational setting. It is imperative to be aware of cultural differences so that we do not cause offence, and so that we can effectively communicate in situations where language or cultural differences might be a barrier.

It is important that staff have the skills to resolve conflict in a positive manner. This is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict whether it be a conflict between students or between staff members. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution.

The Health and Safety (First Aid) Regulations 1981 requires employers to provide adequate and appropriate equipment, facilities and personnel to enable first aid to be given to employees who are injured or become ill at work. This CPD accredited Emergency First Aid Awareness course is designed for your employees and meets the HSE requirements.

Defibrillation within 3–5 min of collapse can produce survival rates as high as 50–70%. This Automated External Defibrillator training will teach your staff how to confidently use one in any scenario. Meet first aid requirements easily.

Our Choking Prevention and Resuscitation training courses have been designed for staff who requires the practical skills and techniques to assist someone with eating to minimise choking. This online training course also covers emergency assistance, including resuscitation.

Under the Ofsted guidelines, schools and nurseries are required to have an adequate number of First Aid trained staff. Our Emergency Paediatric First Aid training is ideal for anyone who cares for infants and children, such as parents, guardians, grandparents, or those who care for them in a professional setting and want to learn key paediatric first aid skills

This online course will help your staff learn the crucial knowledge they require and can be applied to a broad range of professional, or personal, situations

This course provides an overview of the issues surrounding substance misuse in the UK and ways to tackle this issue.

More than one in three (36%) people being bullied at work leave their job as a result of it. This Bullying and Harassment in the workplace training will teach your staff how to prevent and confront it at work, along with understanding the effects of bullying and harassment.

This Challenging Behaviour training course is suited to anyone that works with people that show signs of aggressive or destructive behaviour in their workplace. This could be in a health and social care or an education setting.

The Health and Safety (Display Screen Equipment) Regulations 1992 demand specific requirements of employers with the aim of protecting workers from the health risks associated with DSE.

Disabled people are more than twice as likely to be unemployed as non-disabled people. Ensure your workplace isn't discriminating against people with disabilities.

Since May 2018, all UK companies are required by law to comply with the European Union's General Data Protection Regulation (GDPR). It is vital your company has an understanding of the principles of GDPR and what to do in the case of requests.

Confidentiality in the workplace is always important, whether it’s a customer or internal information. This online Confidentiality training course will teach your staff the vital legislation, skills and knowledge in order to not breach confidentiality

The Disclosure and Barring Service (DBS) Check course helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. Schools are required to do extensive background checks on potential hires by carrying out DBS checks.

Safeguard your staff, your service users, and your organisation by establishing professional boundaries within a supporting or helping relationship and ensuring that the highest quality of care is provided with this online Professional Boundaries training course.

Failing to recruit and train the right person can be very costly for your business. This online CPD accredited Interview Skills training course will give your staff the necessary skills and knowledge to plan and carry out an effective interview to ensure you get the right person every time.

This CPD accredited Staff Appraisal training course is great for those who need to provide feedback and appraisals to staff. The online course will help build confidence by improving how they deliver their performance appraisal process and how to tackle tough discussions.

Building soft skills is essential for managers looking to get the best out of their staff. This people management online course teaches techniques to resolve workplace conflict and promote a productive working environment.

Students can have high expectations of their study abroad experience, these expectations can range from academics to housing. This course will explore how to manage expectations and tackle student related issues.

Managing professional boundaries is crucial for anyone who lives on onsite on a study abroad program. Onsite live in staff are in a position of trust; they provide support, guidance and at times are required to be a disciplinarian. Living on site and sharing facilities means that lines may be harder to manage. This course will give staff the confidence to manage their boundaries.

It is vital for anyone working with children or infants to know what to do should an emergency arise. This Paediatric First Aid course could save the life of a child under your care, should they become unconscious, stop breathing or experience cardiac arrest. You are responsible for the life of any child under your care, make sure you know what to do until help arrives.

Procrastination is a common issue most students experience which can have a negative impact on studies. This course will help students understand how putting things off can affect them and help them find ways to change the pattern of behaviour.

Studying abroad can be an exciting and life-changing experience, allowing students to become more independent, expand their horizons and gain a fresh global perspective. It can also be daunting; adapting to living in a new country, being away from support networks, experiencing different cultures, and adjusting to new systems of learning.

This course is for students wishing to understand and apply the principles of managing the day to day causes of anxiety and how it impacts on stress in general.

Resilience skills are no longer desirable – they are crucial. The course will provide a range of practical tools and ideas; students will have a chance to reflect upon their stressors and identify area in which they could develop their resilience skills.

This course will cover how students can become effective communicators which can assist them both professionally and personally. Students will learn how to communicate effectively and look at techniques that will improve their communication.

Students that are studying abroad are presenting more and more with mental health issues. This bespoke course focuses on how important faculty members are in flagging initial concerns to the appropriate support staff. In this course faculty will learn the most common conditions students have, how to identify them and how to escalate and signpost student appropriately so the condition does not worsen.

Study abroad can bring challenges to students and staff mental health alike. Moving away from support networks for the first time, new academic pressures and a new culture can all trigger mental ill health or deteriorate existing mental health issues. This accredited course will look at mental health and how to identify mental conditions and when to seek professional help.

It’s a legal requirement for employers to provide information, instructions, and adequate training to their employees about fire precautions in the workplace. Our Fire Marshal training course allows the responsible person to meet the legal requirements under The Regulatory Reform (Fire Safety) Order 2005.

Our online Fire Safety training course is perfect to cover the necessary skills and knowledge of fire safety in care homes, schools, offices, or any workplace. Ensure you meet legal requirements and have adequate fire safety training as required by The Regulatory Reform (Fire Safety) Order 2005.

The Work at Height Regulations 2005 are in place to prevent death and injury caused by falls from height. As an employer with staff who work from heights, these regulations apply to you. Enrol your staff on our Working at Heights course and ensure they have the necessary skills and knowledge.

This Health and Safety Awareness online training course follows the Health and Safety at Work Act 1974. Once completed, you will meet your legal workplace health and safety obligations and minimise the risk to employees as well as employers

Our Control of Substances Hazardous to Health (COSHH) Awareness training gives learners an understanding of COSHH Regulations 2002 and covers hazardous substance and chemical safety in the workplace. Exposure to harmful working conditions can result in fatal diseases so employers are legally required to meet COSHH regulations and the HSE state that employers must provide information, training and instruction for employees who work with substances hazardous to health.

The Health and Safety at Work Act 1974 (HSW Act) requires employers to ensure the health and safety of all employees and anyone who may be affected by their work, so far as is reasonably practicable. This includes taking steps to control slip and trip risks.

The Health and Safety (First Aid) Regulations 1981 require employers to provide adequate and appropriate equipment, facilities and personnel to enable first aid to be given to employees who might have an accident at work.