MANAGING PEOPLE
Building soft skills is essential for managers looking to get the best out of their staff. This people management online course teaches techniques to resolve workplace conflict and promote a productive working environment.
Description
Almost 48% of people in the UK believe leadership to be the most important skill for managers to have. Understanding how to manage employees or colleagues, during situations of conflict or issues that may lead to workplace tension, is crucial to maintaining cohesion within your business. Understanding how to prevent these situations is as important as being able to resolve them. With Managing People training, managers will be given the knowledge and skills to deal with workplace conflict and build a healthy environment for all to work in. Developing these people management skills in your managers will have a positive impact for employees and the business itself. In fact, people become up to 12% more productive when they’re happier. Boost your productivity with these people management courses.
Certificate Gained
Upon the successful completion of the course, you will be able to download your CPD accredited certificate. You can also request from us (via email: info@childwell.co.uk) a high-quality hard copy version of your certificate along with course transcript at a cost of £13.
Course Outline
The aim of this People Management course is to increase your knowledge of workplace conflict and how to manage a situation, as well as relevant legislation. The key points covered in this course are:
1. The definition of workplace conflict
2. Recognising conflict
3. Dealing with confrontation
4. Resolving conflict
5. Seeking advice
Learning Outcomes
On completion of this Managing People course, learners should know and understand the following:
1. Define workplace conflict
Understand what qualifies as conflict in the workplace
2. Recognising conflict
Be able to spot when and where conflict is occurring
3. Dealing with confrontation
Understand the correct methods to settle confrontations at work
4. Resolving conflict
Work to reduce and resolve conflict
5. Seeking advice
Learn how to get help and advice when necessary
Prerequisites
There are no barriers to entry on this Managing People course. This is an awareness course, suitable for all.