MANAGING DIFFICULT CONVERSATIONS

The Health and Safety (First Aid) Regulations 1981 require employers to provide adequate and appropriate equipment, facilities, and personnel to enable first aid to be given to employees who are injured or become ill at work. This Emergency First Aid at Work course will teach your staff the necessary and important first aid skills.

Our First Aid for Youth Mental Health training ensures your staff can understand and identify mental health, and how it can affect children and young people.

It is important support staff or anyone working in education can make effective decisions. This decision-making course teaches the model of decision making and how to apply it practically in everyday settings. Particularly useful for support staff that carry the emergency phone but beneficial for any staff.

As study abroad increases it's popularity in the global education marketplace, our communication skills must expand and improve. Cross-cultural communication is vital for any student, faculty, and support staff in a diverse educational setting. It is imperative to be aware of cultural differences so that we do not cause offence, and so that we can effectively communicate in situations where language or cultural differences might be a barrier.

Under the Ofsted guidelines, schools and nurseries are required to have an adequate number of First Aid trained staff. Our Emergency Paediatric First Aid training is ideal for anyone who cares for infants and children, such as parents, guardians, grandparents, or those who care for them in a professional setting and want to learn key paediatric first aid skills

It is vital for anyone working with children or infants to know what to do should an emergency arise. This Paediatric First Aid course could save the life of a child under your care, should they become unconscious, stop breathing or experience cardiac arrest. You are responsible for the life of any child under your care, make sure you know what to do until help arrives.

Resilience skills are no longer desirable – they are crucial. The course will provide a range of practical tools and ideas; students will have a chance to reflect upon their stressors and identify area in which they could develop their resilience skills.

This course is designed to equip participants with the essential knowledge and skills required to provide Mental Health First Aid (MHFA) to students in a UK study abroad context. The course will help participants understand the unique mental health challenges faced by students studying abroad and how to effectively support them. Participants will learn how to identify signs of mental distress, provide initial support, and guide students towards appropriate professional help.

Study abroad can bring challenges to students and staff mental health alike. Moving away from support networks for the first time, new academic pressures and a new culture can all trigger mental ill health or deteriorate existing mental health issues. This accredited course will look at mental health and how to identify mental conditions and when to seek professional help.

Procrastination is a common challenge that many individuals face, often hindering personal growth and productivity. This course is designed to help you understand the underlying causes of procrastination and equip you with effective strategies to overcome it. By the end of this session, you will have a clear understanding of how to break free from unhelpful patterns and make more productive choices in your daily life. We hope you find the session insightful and empowering.

The Effective Communication course is a focused, interactive training session designed to enhance participants' communication abilities in both professional and personal settings. The course provides a comprehensive overview of key communication principles, including verbal and non-verbal communication, active listening, and feedback techniques. Participants will also explore common communication barriers and develop strategies to address these challenges. Through a mix of theoretical insights and practical

This course is designed to provide participants with the knowledge and skills needed to effectively manage and resolve conflicts in various settings. It will cover the psychological aspects of conflict, strategies for de-escalation, effective communication techniques, and practical frameworks for resolving disputes constructively. Participants will learn how to navigate difficult conversations with confidence, maintain emotional control, and apply a structured approach to achieving positive outcomes.

This course is designed to equip participants with the essential skills required to manage crises effectively. Participants will learn to understand the dynamics of a crisis, identify the factors that can escalate situations, and implement strategies to navigate crises with confidence and control. By the end of the course, participants will be prepared to apply these skills in various professional and personal scenarios, ensuring they can handle crises with composure and effectiveness.

This course will enable learners to understand the principles of creating and maintaining psychological safety in the workplace. Participants will explore the factors that contribute to a safe and supportive environment, identify behaviours that foster or undermine psychological safety, and develop strategies to promote open communication, trust, and mutual respect in their teams. By the end of the course, learners will be equipped with practical tools to cultivate an inclusive culture for everyone.

This course is designed to equip participants with an understanding of Emotional Intelligence and its critical role in personal and professional settings. Learners will explore the components of EI, including self-awareness, self-regulation, motivation, empathy, and social skills. By the end of the course, participants will be better prepared to recognise, understand, and manage their emotions as well as those of others, fostering healthier relationships and more effective communication.

This course is designed to help participants understand anxiety, its impact on daily life, and how to manage it effectively. Learners will explore the psychological and physiological aspects of anxiety, develop strategies for coping with anxious thoughts, and practice techniques for reducing anxiety in real-time. By the end of the course, participants will be equipped with practical tools to manage anxiety both in personal and professional contexts.

This course will empower learners to understand the impact of micro-aggressions in various settings and the importance of cultural sensitivity in communication. Participants will explore the subtle yet harmful effects of micro-aggressions and learn strategies to navigate and address them constructively. By the end of the course, learners will be better equipped to foster inclusive environments by recognising and mitigating micro-aggressions, while respecting cultural differences.

This course will give learners the chance to identify the challenges of living in a new cultural environment and identify opportunities to develop independence and personal skills. Learners will be able to think about the benefits to being open to new experiences, cultures, and people. The course will also enable the learner to recognise where, when and how to get support.

This 90-minute workshop is designed to help participants understand the importance of managing expectations, particularly in educational settings. The course will cover key strategies for setting boundaries, delivering on promises, handling dissatisfaction, and communicating effectively, even when delivering bad news. Participants will engage in interactive activities, case studies, and self-reflection exercises to apply these concepts to real-world scenarios.

This course is designed to help learners understand the nature of exam stress, identify their personal stress triggers, and develop effective strategies for managing stress to achieve a healthier and more resilient outcome.

This course will enable learners to understand the importance of self-reflection in both personal and professional development. Participants will explore the concept of self-reflection, recognise its benefits, and learn practical techniques to incorporate self-reflection into their daily routines. By the end of the session, learners will have the tools to engage in meaningful self-reflection, leading to enhanced self-awareness, improved decision-making, and greater emotional resilience.

This course is designed to equip participants with a thorough understanding of safeguarding university students in both academic and social contexts. Participants will learn to identify potential risks and vulnerabilities that students face and develop strategies to handle safeguarding concerns effectively. The course will focus on recognising safeguarding issues, responding to incidents, and implementing appropriate follow-up actions.

This course is an interactive training session focused on helping participants understand the concept of professional boundaries, their importance, and how to effectively maintain them. Boundaries are essential for ensuring healthy working relationships and protecting both personal and professional integrity. This course will explore the definition of professional boundaries, discuss why they are important, and provide practical guidance on identifying risk factors and addressing boundary concerns.

This course is designed to equip participants with the essential knowledge and skills required to provide Mental Health First Aid (MHFA) to students in a UK study abroad context. The course will help participants understand the unique mental health challenges faced by students studying abroad and how to effectively support them. Participants will learn how to identify signs of mental distress, provide initial support, and guide students towards appropriate professional help.