MANGING EXPECTATIONS
This course examines how expectations shape behaviour, relationships, and experiences in educational and professional settings. Participants will explore how mismatched expectations can cause frustration and conflict, and learn practical strategies to manage them effectively. The course covers recognising expectation gaps, communicating clearly, resolving misunderstandings constructively, and encouraging realistic, healthy expectations when working with students and colleagues.
Description
This course explores how expectations influence behaviour, relationships, and experiences within educational and professional environments. Participants will learn how mismatched expectations can lead to frustration, conflict, and disengagement.
The training introduces practical strategies to manage expectations effectively when working with students, colleagues, and stakeholders.
Course Outline
Participants will learn to:
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Understand the role expectations play in behaviour and relationships.
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Recognise common expectation gaps in student support environments.
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Communicate expectations clearly and effectively.
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Manage misunderstandings constructively.
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Encourage realistic and healthy expectations.
Certificate Gained
Upon successful completion of the course, participants will receive a Certificate of Completion in Managing Expectations, issued by ChildWell.
Delivery Method
This course is delivered through an online e-learning module, allowing participants to complete the training at their own pace. The course includes structured learning content, practical scenarios, and a short knowledge assessment to confirm understanding.
Prerequisites
There are no formal prerequisites for this course. It is suitable for staff, educators, student support teams, residential staff, internship supervisors, and anyone responsible for monitoring the wellbeing of individuals within an organisation.